Does my device support the Omada app?
Follow the steps below to make sure the Omada app is supported on your Omada device.
1. Find out firmware version of your Omada device.
Follow the steps below to find the firmware version of your device ( Click here to know how to find the hardware versions) :
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STEP1
Power on the EAP and connect to the SSID of the EAP wirelessly.
Tips: If your EAP is a brand new EAP, use the default SSID (format: TP-Link_2.4GHz/5GHz_XXXXXX) printed on the product label.
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STEP2
Launch a web browser and enter http://tplinkeap.net in the address bar.
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STEP3
Enter the username and password of your EAP to log in.
Note: If your EAP is a brand new EAP, use the default username and password that are both admin.
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STEP4
Go to the Monitoring > AP > Device Information page. You can view the Firmware Version as the following figure shows. The Build number indicates the released date, for example, 20180411 means the released date is April 11th, 2018.
2. Check compatibility
View the compatible devices list below to check if your device is compatible with Omada app. Please click the device image and check if you have the latest firmware. If not, download the latest firmware and follow the instructions in Step 3 to upgrade it.
Note 1: Both listed and higher hardware versions of these models are compatible with Omada APP.
Note 2: All the access points listed below are compatible with Omada App in both controller and standalone modes. While all the switches and routers listed below are compatible with Omada App only in controller mode.
*EAP245 V1, EAP225 V2/ V1, EAP115 V2/ V1, EAP110 V2/ V1, and EAP110-Outdoor V1 are also compatible with Omada App in standalone mode.
Access Points (Compatible in Controller and Standalone Modes)
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EAP783
BE19000 Ceiling Mount Tri-Band Wi-Fi 7 Access Point
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EAP772
BE11000 Ceiling Mount Tri-Band Wi-Fi 7 Access Point
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EAP610-Outdoor
AX1800 Indoor/Outdoor WiFi 6 Access Point
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EAP655-Wall
AX3000 Wall Plate WiFi 6 Access Point
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EAP670
AX5400 Ceiling Mount WiFi 6 Access Point
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EAP660 HD
AX3600 Wireless Dual Band Multi-Gigabit Ceiling Mount Access Point
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EAP650-Wall
AX3000 Wall Plate WiFi 6 Access Point
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EAP690E HD
AXE11000 Ceiling Mount Quad-Band WiFi 6E Access Point
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EAP650
AX3000 Ceiling Mount WiFi 6 Access Point
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EAP653
AX3000 Ceiling Mount WiFi 6 Access Point
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EAP620 HD V3
AX1800 Ceiling Mount WiFi 6 Access Point
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EAP610 V2
AX1800 Ceiling Mount WiFi 6 Access Point
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EAP615-Wall
AX1800 Wall Plate WiFi 6 Access Point
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EAP773
BE11000 Ceiling Mount Tri-Band Wi-Fi 7 Access Point
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EAP723
BE5000 Ceiling Mount Wi-Fi 7 Access Point
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EAP650-Outdoor
AX3000 Indoor/Outdoor WiFi 6 Access Point
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EAP225-Outdoor
AC1200 Wireless MU-MIMO Gigabit Indoor/Outdoor Access Point
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EAP680
AX6000 Ceiling Mount WiFi 6 Access Point
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4.0-F_normal_1593323223226a.png)
EAP265 HD
AC1750 Wireless MU-MIMO Gigabit Ceiling Mount Access Point
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EAP215-Bridge KIT
Omada Wireless Bridge 5 GHz 867 Mbps Long-Range Indoor/Outdoor Access Point
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EAP211-Bridge KIT
Omada Wireless Bridge 5 GHz 867 Mbps Indoor/Outdoor Access Point
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1_normal_1593077382117b.png)
EAP230-Wall
Omada AC1200 Wireless MU-MIMO Gigabit Wall-Plate Access Point
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EAP235-Wall
Omada AC1200 Wireless MU-MIMO Gigabit Wall Plate Access Point
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1_normal_1593077392336e.png)
EAP115-Wall
300Mbps Wireless N Wall-Plate Access Point
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4.0-F_normal_1593323206680k.png)
EAP245 V3*
AC1750 Wireless MU-MIMO Gigabit Ceiling Mount Access Point
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4.0-F_normal_1593323197059j.png)
EAP225 V3*
AC1350 Wireless MU-MIMO Gigabit Ceiling Mount Access Point
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4.0-F_normal_1593323303811i.png)
EAP115 V4*
300Mbps Wireless N Ceiling Mount Access Point
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4.0-F_normal_1593323233431q.png)
EAP110 V4*
300Mbps Wireless N Ceiling Mount Access Point
Show All 28 Access Points (Compatible in Controller and Standalone Modes)
Switches (Compatible in Controller Mode)
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TL-SX3016F
JetStream 16-Port 10GE SFP+ L2+ Managed Switch
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1.0_01_normal_1617243824293n.png)
TL-SX3008F
JetStream 8-Port 10GE SFP+ L2+ Managed Switch
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TL-SX3206HPP
JetStream 6-Port 10GE L2+ Managed Switch with 4-Port PoE++
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1.0_Omada_Enterprise_L3_Switch-1000px_normal_20231110114352k.png)
SG6428XHP
Omada 24-Port Gigabit Stackable L3 Managed PoE+ Switch with 4 10G Slots
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TL-SL2428P
JetStream 24-Port 10/100Mbps + 4-Port Gigabit Smart Switch with 24-Port PoE+
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3.0_overview_normal_1599720750009t.png)
TL-SG2008 V3
JetStream 8-Port Gigabit Smart Switch
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SG2428LP
Omada 28-Port Gigabit Smart Switch with 16-Port PoE+
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5.20_normal_20231116034841f.png)
SG2428P
Omada 28-Port Gigabit Smart Switch with 24-Port PoE+
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SG2218P
Omada 18-Port Gigabit Smart Switch with 16-Port PoE+
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SG2016P
Omada 16-Port Gigabit Smart Switch with 8-Port PoE+
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SG2210MP
Omada 10-Port Gigabit Smart Switch with 8-Port PoE+
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SG2210P
Omada 10-Port Gigabit Smart Switch with 8-Port PoE+
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SG2008P
Omada 8-Port Gigabit Smart Switch with 4-Port PoE+
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SG2008
Omada 8-Port Gigabit Smart Switch
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1_normal_20230821011545t.png)
SG2005P-PD
Omada 5-Port Gigabit Smart Switch with 1-Port PoE++ In and 4-Port PoE+ Out
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SL2428P
Omada 24-Port 10/100Mbps + 4-Port Gigabit Smart Switch with 24-Port PoE+
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SX3206HPP V1.2
Omada 6-Port 10GE L2+ Managed Switch with 4-Port PoE++
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1.20_normal_20231124084347t.png)
SX3016F V1.2
Omada 16-Port 10GE SFP+ L2+ Managed Switch
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SX3008F V1.2
Omada 8-Port 10GE SFP+ L2+ Managed Switch
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SG3428XPP-M2 V1.2
Omada 24-Port 2.5GBASE-T and 4-Port 10GE SFP+ L2+ Managed Switch with 16-Port PoE+ & 8-Port PoE++
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SG3452XP V2.2
Omada 48-Port Gigabit and 4-Port 10GE SFP+ L2+ Managed Switch with 48-Port PoE+
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SG3210XHP-M2 V3
Omada 8-Port 2.5GBASE-T and 2-Port 10GE SFP+ L2+ Managed Switch with 8-Port PoE+
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SG3210X-M2
Omada 8-Port 2.5G L2+ Managed Switch
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SG3428XMPP
Omada 24-Port Gigabit and 4-Port 10GE SFP+ L2+ Managed Switch with 16-Port PoE+ & 8-Port PoE++
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SG3428XMP V3.2
Omada 24-Port Gigabit and 4-Port 10GE SFP+ L2+ Managed Switch with 24-Port PoE+
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1_normal_20240416214256n.png)
SG3428X-M2 V1.2
Omada 24-Port 2.5GBASE-T L2+ Managed Switch with 4 10GE SFP+ Slots
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SG3428X V1.3
Omada 24-Port Gigabit L2+ Managed Switch with 4 10GE SFP+ Slots
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1.20_normal_20231117070354g.png)
SG3428XF V1.2
Omada 24-Port SFP L2+ Managed Switch with 4 10GE SFP+ Slots
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3.30_normal_20240221111926x.png)
SG3452P V3.30
Omada 52-Port Gigabit L2+ Managed Switch with 48-Port PoE+
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SG3452 V1.2
Omada 48-Port Gigabit L2+ Managed Switch with 4 SFP Slots
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SG3428MP V6.20
Omada 28-Port Gigabit L2+ Managed Switch with 24-Port PoE+
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SG3428 V2.30
Omada 24-Port Gigabit L2+ Managed Switch with 4 SFP Slots
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SG3210 V3.20
Omada 8-Port Gigabit L2+ Managed Switch with 2 SFP Slots
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SG3218XP-M2
Omada 16-Port 2.5G and 2-Port 10GE SFP+ L2+ Managed Switch with 8-Port PoE+
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SX6632YF
Omada 26-Port 10G Stackable L3 Managed Aggregation Switch with 6 25G Slots
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TL-SG3452X
JetStream 48-Port Gigabit L2+ Managed Switch with 4 10GE SFP+ Slots
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TL-SG3452XP
JetStream 48-Port Gigabit and 4-Port 10GE SFP+ L2+ Managed Switch with 48-Port PoE+
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1.0_normal_1600051886121e.jpg)
TL-SG3428
JetStream 24-Port Gigabit L2 Managed Switch with 4 SFP Slots
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TL-SG3428MP
JetStream 28-Port Gigabit L2 Managed Switch with 24-Port PoE+
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TL-SG2428P
JetStream 28-Port Gigabit Smart PoE Switch with 24-Port PoE+
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1.0_normal_1594869351357s.png)
TL-SG2210MP
JetStream 10-Port Gigabit Smart PoE Switch with 8-Port PoE+
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TL-SG3428XMP
JetStream 24-Port Gigabit and 4-Port 10GE SFP+ L2+ Managed Switch with 24-Port PoE+
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TL-SG3210 V3
JetStream 8-Port Gigabit L2+ Managed Switch with 2 SFP Slots
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1_normal_1606297572488s.png)
TL-SG3452
JetStream 48-Port Gigabit L2 Managed Switch with 4 SFP Slots
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TL-SG3452P
JetStream 52-Port Gigabit L2+ Managed Switch with 48-Port PoE+
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TL-SG3210XHP-M2
JetStream 8-Port 2.5GBASE-T and 2-Port 10GE SFP+ L2+ Managed Switch with 8-Port PoE+
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_1.0-B_normal_20221109064624v.PNG)
TL-SG2016P
JetStream 16-Port Gigabit Smart Switch with 8-Port PoE+
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_1.0-A-package_normal_20221220024637z.png)
TL-SG2218P
JetStream 18-Port Gigabit Smart Switch with 16-Port PoE+
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1.0_normal_20231110073416j.png)
SG6654XHP
Omada 48-Port Gigabit Stackable L3 Managed PoE+ Switch with 6 10G Slots
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1.0_Omada_Enterprise_L3_Switch-Front_normal_20231109113449q.png)
SG6654X
Omada 48-Port Gigabit Stackable L3 Managed Switch with 6 10G Slots
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SG2218
Omada 16-Port Gigabit Smart Switch with 2 SFP Slots
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SG3452XMPP
Omada 48-Port Gigabit and 4-Port 10GE SFP+ L2+ Managed Switch with 40-Port PoE+ & 8-Port PoE++
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1.0_Overviews_normal_1594869465633b.png)
TL-SG2008P
JetStream 8-Port Gigabit Smart Switch with 4-Port PoE+
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TL-SG3428X
JetStream 24-Port Gigabit L2+ Managed Switch with 4 10GE SFP+ Slots
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_1.0-package_normal_20230512065810n.png)
TL-SG3428XPP-M2
JetStream 24-Port 2.5GBASE-T and 4-Port 10GE SFP+ L2+ Managed Switch with 16-Port PoE+ & 8-Port PoE++
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_1.0-Package（灰）_normal_20230328102811l.png)
TL-SG3428X-M2
JetStream 24-Port 2.5GBASE-T L2+ Managed Switch with 4 10GE SFP+ Slots
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_1.0（灰）_normal_20221026071719v.png)
TL-SG3428X-UPS
JetStream 24-Port Gigabit L2+ Managed Switch with 4 10GE SFP+ Slots and UPS Power Supply
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TL-SG3428XF
JetStream 24-Port SFP L2+ Managed Switch with 4 10GE SFP+ Slots
Show All 58 Switches (Compatible in Controller Mode)
Routers (Compatible in Controller Mode)
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ER7212PC
Omada 3-in-1 Gigabit VPN Router
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ER8411
Omada VPN Router with 10G Ports
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ER7412-M2
Omada Multi-Gigabit VPN Router
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ER7406
Omada Gigabit Rackmount/Desktop VPN Gateway
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TL-ER7206
SafeStream Gigabit Multi-WAN VPN Router
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ER605
Omada Gigabit VPN Router
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1.0-F2-huidu_normal_20230209025313d.png)
ER707-M2
Omada Multi-Gigabit VPN Router
Show All 7 Routers (Compatible in Controller Mode)
Routers (Compatible in Controller and Standalone Modes)
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1.0_01_normal_20231207030929b.png)
ER706W
Omada AX3000 Gigabit VPN Router
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ER706W-4G
Omada 4G+ Cat6 AX3000 Gigabit VPN Router
3. Upgrade the firmware of your Omada device.
Follow the steps below to upgrade the firmware of your device:
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STEP1
Power on the EAP and connect to the SSID of the EAP wirelessly.
Tips: If your EAP is a brand new EAP, use the default SSID (format: TP-Link_2.4GHz/5GHz_XXXXXX) printed on the product label.
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STEP2
Launch a web browser and enter http://tplinkeap.net in the address bar.
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STEP3
Enter the username and password of your EAP to log in.
Note: If your EAP is a brand new EAP, use the default username and password that are both admin.
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STEP4
Go to the System > Firmware Update page. Click the button, locate and choose the correct firmware file from your host. Then click the button to update the firmware of the EAP. After upgraded, the EAP will be rebooted automatically.
